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Anonymous
>>38604 When I attempted to solve the issue, it was determined that I was not booking far enough in advance - September is too soon to be booking for. I asked if booking for next July would work and was told they couldn't, due to differing schedules between Aeroplan, Air Canada, and their partners. So booking at the maximum allowable timeframe does nothing. It also became clear that what used to be an under 25,000 point trip (Comox -> Grand Prairie) is now 69,000 points, again without notifying customers of the massive increase. After over an hour talking to no less than six agents, one supervisor, and an unanswered call to the headquarters in Montreal, I was given a number to "Customer Solutions". This is apparently an internal-only line, as I was told in no uncertain terms that I should not be contacting them and to give the name of the agent who supplied the number. After another half hour with this department, I found out that the reason they haven't told people about these changes (dropping of 3x daily flights from a major airport) is so that they don't lose what business they have and that none of this will be made publicly known for quite some time.
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