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Anonymous
>Thank you for your letter in which you asked that we discontinue sales of (_). We share your concern for the well being of animals kept as pets and are continually reviewing the type of pets available in our stores to ensure theyre a good fit for our customers. At this time our plans are to continue selling (_).
>Many people enjoy the companionship of pet (_). They treat them like family and the (_) enjoy long and comfortable lives. These are the kinds of pet parents and relationships we seek when selling (_) or any other pet in our stores. We discourage impulse buying of any pet by educating potential customers on the proper care needed for each pet, including (_). Our associates may refuse to sell a pet to a customer if they have any concerns about that customers ability to properly care for the pet.
>Our associates are trained to educate customers about feeding techniques, daily care requirements, expected life spans and typical behavior patterns of (_). Our goal is to help customers fully understand the responsibility they are assuming for the health and welfare of a living being. In addition, we have a strict quality assurance program to ensure that the pets we sell are bred, raised, transported, cared for in the store, and sold in a responsible manner.
>We recognize that, sadly, some (_) are the victims of poor breeding facilities, poor handling, unscrupulous dealers, and ill-prepared and irresponsible owners. We go to great measures to ensure that PetSmart has no association with these types of activities, organizations or people.
>Despite all of our efforts, we know that some people will never agree with our position short of us discontinuing sales of (_) or other pets. In these cases, well simply have to agree to disagree.
>Thanks again for sharing your concerns with us.
>Sincerely,
>(_) >Customer Support Team >PetSmart
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