ISO 8000-102:2009(E)

4 Terms relating to quality

4.1
quality

degree to which a set of inherent characteristics fulfils requirements

NOTE 1 The term "quality" can be used with adjectives such as poor, good or excellent.

NOTE 2 "Inherent", as opposed to "assigned", means existing in something, especially as a permanent characteristic.

[ISO 9000:2005, 3.1.1]

4.2
quality management system

management system to direct and control an organization with regard to quality

[ISO 9000:2005, 3.2.3]

4.3
process

set of interrelated or interacting activities which transforms inputs into outputs

NOTE 1 Inputs to a process are generally outputs of other processes.

NOTE 2 Processes in an organization are generally planned and carried out under controlled conditions to add value.

NOTE 3 A process where the conformity of the resulting product cannot be readily or economically verified is frequently referred to as a "special process".

[ISO 9000:2005, 3.4.1]


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